Hinnang Sumo Torget
Hinnanud Olga 27 jaanuar 2025
Olga külastatud Sumo Torget 25 jaanuar 2025
Hello,
As I have Slavic name a waiter assumed that I should speak Russian. Not even asking us about that. We are Ukrainians and hearing Russian is triggering for us. We had very traumatic remembrance from the past. So it was unpleasant.
Also we waited for the dessert for half an hour after we've finished our main course. We had to remind waiters a few times about it
Sumo Torget vastus
Hello, Olga
Thank you for sharing your experience with us, and I’m truly sorry for the discomfort you felt due to the assumption about your language preference. We deeply regret that this happened, and we completely understand how it could be upsetting given the current circumstances. We will take this feedback seriously and ensure that our team is more mindful and respectful when interacting with guests from diverse backgrounds.
We also apologize for the delay with your dessert and for the need to remind the staff multiple times. This is not the level of service we strive to provide, and we will work to improve our timing and communication.
Thank you again for bringing this to our attention, and we sincerely hope we have the opportunity to provide you with a better experience in the future.